FAQ

Yes. LED red light therapy is clinically proven safe for all skin types, including sensitive skin. It's non-ablative, non-thermal, and produces no UV radiation. If you have a specific skin condition or are taking photosensitizing medications, consult your doctor first.

GlowTow's built-in battery provides up to 5 full 10-minute sessions per charge. USB-C charging takes approximately 90 minutes from empty to full. A LED indicator shows charging status.

Yes — applying a serum (especially hyaluronic acid or vitamin C) before your session can enhance results. Avoid retinol, acids, or photosensitizing products immediately before use. A light moisturiser or serum is ideal.

No. GlowTow has been designed with built-in eye-safe zones around the eye area. The wavelengths used (630nm and 830nm) are not harmful to the eyes at these power levels. You can use it with your eyes open or closed.

Wipe the inner surface gently with a soft, damp cloth after each use. Do not submerge in water. Store in the included carrying pouch when not in use. Avoid harsh chemicals or alcohol on the lens surface.

Check your tracking link (sent by email on dispatch). If your order is more than 5 business days late within the EU, or 12 days internationally, contact us at support@glowtow.com with your order number and we'll resolve it immediately.